Getting Much More than What You Expected!by Tavy at Howard's on 10/10/11
Many of our customers come in asking the right questions. Other times, it's obvious that they got a list of generic questions from articles or magazines such as Home & Garden. Frankly, the source of their questions really don't bother me. It is almost impossible for the average lay person, to cover all bases when contracting for an upholstery job. I find it very rewarding when a customer sees his/her newly build or re-upholstered piece, and appreciates the attention to detail. More importantly, they notice what they got, in addition to, their contracted job! We pride ourselves in "covering your back". When needed and if applicable we include armcovers, if we find that we have enough left over fabric. Sometimes, again when applicable, we install anchor hooks on loose seat cushions, so that it might minimize any unwanted movement. Once you contract us, we are on your side, not on ours! Basically, we prefer to work with you as if we were a team, both parties interested in producing the best piece of upholsted furniture!
Today I had an old customer came by to get some cushions recovered. Once she selected her fabric, she just wanted to write us a check and be on her way. How rewarding it is to us, that our past customers believe that we will be fair and give them the best product available. Lucky her ... lucky us! - Tavy